The new way of working
Smarter people. Better cover. Brighter business.
Breakdown and repair cover for the appliances you rely on at home, and VoIP phone systems for your business, from 400 UK-based agents working the modern way.
What we do
Two services. One UK team.
Appliance breakdown cover
Repairs for your washing machine, fridge freezer, oven and more, with no hidden call-out or labour fees.
Explore cover →VoIP phone systems
Cloud-hosted phone systems, business numbers and call centre tools, ready for the 2027 landline switch-off.
Explore VoIP →Appliance cover
When it breaks,
we’ll get it sorted.
A broken washing machine or a fridge that’s stopped cooling can throw the whole week out. Our cover takes care of the repair, from the call-out to the parts, so you’re not left with a surprise bill.
- Washing machine
- Tumble dryer
- Fridge freezer
- Dishwasher
- Oven & cooker
- Hob
- Microwave
- +And more. Just ask
On every plan
Everything you’d expect, nothing hidden.
Every plan is tailored to the appliances in your home, so there’s no one-size-fits-all price. Tell us what you’d like covered and we’ll call you back with a quote.
Contact us for a quote →- Unlimited claims and call-outs
- 24/7 UK-based claims helpline
- A nationwide network of 3,000+ qualified engineers
- 4-hour target response time
- Over 95% of faults fixed on the first visit
- New parts only, with no hidden call-out or labour fees
- 30-day price match
- 14-day cooling-off period
How it works
Covered in three simple steps.
- 01
Tell us what you need
Fill in our short form. It takes about two minutes and there’s no obligation.
- 02
We call you back within the hour
One of our UK agents will talk you through your options and put together your quote.
- 03
You’re covered
If something breaks, call the helpline any time and we’ll get an engineer out to you.
For your business
Get a business quote →VoIP phone systems, and everything that goes with them.
VoIP (Voice over Internet Protocol) runs your business calls over the internet instead of an old copper line. Your numbers work on a desk phone, a laptop or a mobile, wherever your team happens to be, and everything is managed online.
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01
VoIP Phone Systems
A complete cloud-hosted phone system with call routing, voicemail, a virtual receptionist and call recording, all managed online.
Get a quote → -
02
Business Numbers
Local 01 and 02 numbers, 0800 freephone, 0345 and international numbers. Moving over? Keep your existing number.
Get a quote → -
03
IP Handsets & Apps
IP desk phones, headsets and softphone apps for desktop and mobile, configured before they reach you.
Get a quote → -
04
SIP Trunking
Keep the phone system you already own and connect it to the internet with SIP trunks, ready for the switch-off.
Get a quote → -
05
Hosted Call Centre
Call queues, agent and supervisor tools, live monitoring, call recording and reporting for busy teams.
Get a quote → -
06
Business Broadband
Superfast business broadband, built to carry VoIP calls clearly and reliably.
Get a quote →
- Call forwarding
- Time-of-day routing
- Auto attendant
- Voicemail to email
- Call recording
- Call whisper
- Conference & video calls
- CRM integration
- Call analytics
- Music on hold
- Mobile app
The new way of working
Real people. Modern technology. A better way to do business.
No sprawling office and no big overheads. Just 400 UK-based agents working from home, with smart tools handling the routine so they can give you their full attention.
- 01
One team, every stage
Our agents cover sales, set-up and ongoing support, so you deal with the same UK team from your first quote onwards.
- 02
Smart tools for the routine
Automation takes care of the admin, so your agent spends their time on you, not paperwork.
- 03
Faster, more efficient service
Working remotely and online means quicker call-backs and no big overheads passed on to you.
Working from home
Our call centre doesn’t have a car park.
Every one of our 400 agents is based in the UK and works from home. No big office, no long commute, no high overheads. It’s the new way of working, and it makes sales and service faster and more efficient for you.
Where the team works
One large office, in one location
At home, right across the UK
Running costs
Office rent, rates and running costs to cover
Low overheads, so our prices stay competitive
The people
Fixed shifts on a busy call centre floor
Experienced, trusted agents with the flexibility to do their best work
The routine admin
Done by hand, slowing everyone down
Handled by smart tools, so time goes on you
For businesses · The Big Switch Off
The old line
ends here.
0days until the switch-off
The UK’s traditional copper phone network is being switched off, and every business line is moving to digital by 31 January 2027. If you’re still on an old landline or ISDN, your calls need to move, along with anything else plugged into that line.
It can also affect
- Alarm systems
- Card machines
- Lift phones
- CCTV
- Door entry
Switch-off date set by Openreach.
Get a quote
Tell us what you need.We’ll call you back within the hour.
Whether you’d like cover for your appliances at home or a new phone system for your business, a few details are all we need to put together a quote that fits.